- A third (35%) of tech novices over 55 would struggle with daily tech challenges without the support of their children
- Half (53%) of adults aged 55 or over who are tech novices admit to calling up younger family members for remote IT support
- 12% of tech novices over 55 have resorted to bribing a family member for help
- A quarter (25%) of tech-savvy millennials avoid family members they think will ask for tech support.
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The majority of over 55s (61%) admit to requiring help with at least one tech task, such as securing a router, installing cybersecurity protection or combatting computer viruses. In fact, less than half (49%) of over 55s say they are confident all their devices have up-to-date, adequate security protection.
As a result they are turning to younger family members with regular cries of 'Can you just... fix the internet?', '... show me how to upload to the cloud?' or '... secure my online banking app?'.
The research has revealed that half of tech-savvy millennials (55%) feel duty-bound to provide on-demand tech support to older relatives, but a quarter (25%) of tech-savvy millennials avoid family members they think will ask for tech support.
The survey by Kaspersky Lab, a leading global cybersecurity company, found that four-in-ten (40%) of over 55s describe technology as 'empowering' or helping them 'feel liberated, but at the same time, just under half (46%) admit they are not knowledgeable about tech.
Four-in-ten (41%) of tech novices aged over 55 phone their children or other younger family members for remote IT support. And an astonishing 18% of tech novices over 55 miss their children's tech support more than their company when they are not around. In their desire to get help from family members, 12% even bribe family or friends for support.
David Emm is Principal Security Researcher at Kaspersky Lab, says "The older generation is becoming the soft underbelly of our connected society, and their over-reliance on younger family members is simply papering over the cracks. It is clear that better education is needed so as to break the cycle of 'Can you just'."
"Those in the second half of their lives can find technology advances overwhelming and often fear being duped, exposed or targeted via them. Being armed with knowledge may mean we all feel a little less of an existential crisis and a little more attached to our inner Bill Gates," adds Kathleen Saxton, founder of Psyched Global & psychotherapist.
The Kaspersky Lab has created a series of 'Can you just' guides, to empower the older generation to arm themselves against tech knowledge gaps and cyberattacks. They can be accessed herehttps://www.kaspersky.com/blog/can-you-just/